All orders are shipped within 3-7 business days. Once your package is in the hands of the carrier, we are not responsible. If your package is delayed, missing, damaged, or shipped to the wrong address, please contact the carrier with the tracking sent via email with any questions and concerns.
Please allow 3 – 7 business days of processing and production time for your order to ship out.
Average transit times to the United States: 07 – 10 Business days
Average transit times to International: 05 – 15 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go to our order tracking page.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email souvistudio@gmail.com or contact us via our Contact Us page. All you need to do is send us an email with the subject line “CANCEL”.
RETURNS + REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at souvistudio@gmail.com. If your return is accepted, please note that we do not issue shipping labels nor do we refund shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at souvistudio@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), post earrings, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
